Spa Etiquette


Our spa environment is one of relaxation, peacefulness and calm. Please respect all guests’ right to privacy and serenity and we ask that you turn off your mobile phone whilst in the spa. We value each and every visiting client to SOULSCENTED. We wish to make your visit with us a pleasant, peaceful and high vibe experience.


In order to make the most of your time with us we would recommend that you arrive a minimum of 15 minutes prior to your first appointment. Unfortunately if you are late for your appointment your treatment duration may be reduced and in this event there will be no deduction to the price charged. Treatment times include consultation and aftercare advice.


Please make your way to the Apothecary front desk reception and you’ll be greeted by our staff who’ll explain the procedures for your visit and guide you to the waiting area.


It is recommended that no alcohol is consumed immediately prior to your arrival and that you consume plenty of water following any treatments. Water and tea are provided in our waiting area.


SOULSCENTED accepts no liability for any illness or injury resulting from visiting SOULSCENTED. We recommend guests seek medical advice before undertaking any treatment. Notify our staff if you are pregnant or have any special medical considerations and health conditions such as allergies or injuries, which could affect your treatment when booking your appointment.


Gift Certificates are available for any treatment, day spa programme or product and are an ideal present for someone special. Please consider if recipient of the Gift Certificate for treatments and therapies is open to exploring modalities offered at SOULSCENTED. Gift vouchers are non refundable and must be presented to spa reception upon arrival.


A deposit is required when booking treatments online.


As a courtesy to other guests we ask that you provide 24 hours notice if you need to cancel or reschedule your appointment. If you cancel with less than 24 hours notice you will be subject to 50% of the treatment cost and if you give less than 12 hours notice you’ll be charged the full treatment cost.